Privacy Policy

This privacy policy applies to all users of our website and applications, including both unregistered and registered users, as well as our customers or potential customers (referred to collectively as "users", "you", or "your"), and all Custompens.com services linked to this privacy policy. In order to provide you with our services, we must collect personal information related to identified or identifiable natural persons ("personal information"). Any such information collected from you when you use our services will be processed in accordance with this privacy policy. Depending on your location and activities on the Custompens.com website and applications, the supplementary privacy pages listed below may also apply to you.

Please note that this privacy policy does not apply to personal information collected by third-party websites about you. If you have general questions about this privacy policy, you can contact our privacy team at info@custompens.com.

Custompens.com provides you with a range of services to meet your printing, digital, and design needs. Depending on the services you use, we collect various types of personal information from different sources.

Device and Location Data: Whenever you visit or browse our website and applications, we automatically collect your IP address, location information, and information about your computer hardware and software (such as the type of operating system, the browser you use, versions of applications or software you use, and language settings).

Website Navigation and Usage Data: We automatically collect and store certain information about your activities on our website and applications, such as the date, time, and pages you visit, as well as how you use our services and access their content (such as search history, clickstream data, access logs, and other usage data related to your interactions with our website and applications, as well as our marketing emails and online advertisements).

Session Replay Recording: We collect session replay recordings (such as mouse movements, clicks, typing, and scrolling). We use session replay technology provided by third-party vendors, which uses software code to record the way users interact with the service, allowing us to watch and analyze visual reconstructions of these user sessions. Replays may include clicks, mouse movements, scrolling, and keystrokes or touches made by users during these sessions.

Purchase and Transaction History: If you place an order or request a service, we will collect your purchase and transaction history.

Comm100 Usage Data: We use chat technology provided by third-party vendors, who may record, access, and use chat communications, web page information you access on our website, your IP address, your general geographic information (such as city, state), and other personal information you share via online chat, for the purposes described in this privacy policy.

Contact Information and Login Credentials: When you register an account on our website and applications, we collect your first name, last name, email address, and password.

Payment Information: If you place an order or request a service, we will collect information you provide to us, such as your delivery, billing, and payment information (such as credit card or bank account details), as well as tax information and information used to verify your identity (such as passport, ID card, or driver's license information). You may also choose to store credit card or other payment information for easier future purchases from our website and applications.

Content Data: Some of our services allow you to upload and share images, photos, logos, and other content ("Content") for communication with us or other users, or for personalizing products and services. The content you choose to upload to our website may include personal information about you, designs, and personalized products. We collect personal information you use to customize products, such as your company name, job title, photos, or other uploaded content.

Profile Information: We may collect demographic information about you, such as your gender, country, preferred language, and other information about your interests and preferences, including preferred templates, designs, or product features. If you use our registration and login services, we will store the profile you create, including your avatar, name, address, phone number, email, etc.

Creating, Managing, and Maintaining Your Account: Maintaining your account and facilitating integrated services, such as single sign-on; allowing you to log in, browse the website, and make purchases; verifying the identity of our users; providing technical support to you, including, for example, resetting your password.

Providing Our Services to You: Providing you with the experiences, products, and services you request, view, engage with, or purchase; fulfilling, managing, and delivering your orders; enabling you to access and use our services, including uploading, downloading, and sharing content; maintaining and managing our services.

Customer Support: Providing global customer service and quality assurance, including sending service messages via SMS, chat, email, or phone; sharing relevant data with our customer service team (such as order IDs or account information) to help us address your issues and needs.

Customer Analysis: To better understand how you access and use our services; to determine the effectiveness of our promotional activities and advertisements; to conduct research and analysis, such as evaluating and improving our services, user experience, and business operations, and to develop new features, products, or services.

Communicate with you through various channels: To communicate with you about your account or orders, including providing relevant customer service; to send you important updates and announcements related to our website, products, and services; to invite you to provide feedback on our services and customer service team.

Promote our products and services to you: To support our marketing and advertising activities, including sending you our product offers and promotional activities; to measure, personalize, and improve our advertisements and marketing campaigns; and to manage the promotions you participate in. If you have registered to receive marketing updates, we use your personal information to ensure that the marketing materials align with your preferences and the content we believe you would be interested in.

Personalization: To provide comprehensive and personalized services, products, and offers, including conducting marketing and/or market research; to personalize our communications with you; to customize the content you see to provide features and information that match your interests and preferences; and to group users of our services based on usage patterns.

Security: To prevent and detect fraud, unauthorized activities, access, and other improper behaviors; to enhance the security of our networks and information systems; and to strengthen our data security and anti-fraud capabilities. For security purposes, we may analyze your interactions with our services, the personal information you provide to us, and other content, as well as information obtained from third parties (such as locking stolen accounts or accounts used for spam/fraud).

We provide your personal information to third-party service providers to assist us with:

1. Fulfilling or delivering your orders; 2. Storing and protecting data; 3. Processing payments; 4. Operating websites and platforms; 5. Cloud storage; 6. Marketing, analytics, and fraud detection activities; 7. Customer service. These service providers are only permitted to use your information for the specific services they provide on our behalf.

Law enforcement or other situations

We may also share your personal information as required or permitted by law, including enforcing our terms and conditions or protecting our or others' rights or property. We may also be required to respond to requests from law enforcement agencies, provided that these agencies comply with the personal information acquisition standards of local laws and data protection requirements.

Custompens.com has implemented security measures to prevent unauthorized access, disclosure, use, and alteration of personal information. These measures include, but are not limited to, encryption methods, access control, controlled management of user permissions, and restricting access to personal information to those who need to access it for business purposes related to custompens.com as described in this document. We regularly review our security procedures to consider appropriate new technologies and methods.

Despite our efforts to employ all available technologies and methods, Custompens.com cannot guarantee the absolute security of information as there is no perfect method to protect electronic information in terms of storage, transmission, and processing. User accounts and information are password-protected, and users are responsible for keeping their passwords secure and not disclosing them. If you believe your account has been compromised (e.g., your password has been leaked), or if you suspect someone else is using your account, please notify us immediately.

A cookie is a small data file that often includes a unique identifier. When you visit certain pages on Custompens.com, these identifiers are stored on your device. Cookies are very useful because they allow a website to recognize a user's device.

To provide you with the best experience, Custompens.com and its affiliated services customize their websites and applications to display the most relevant content and useful offers. Our website and applications use cookies, among other things, to allow you to navigate efficiently between pages, remember your preferences, and generally improve your experience on our website and software. They can also help ensure that the ads you see online are relevant to you and your interests. We operate on a voluntary basis. You can accept this privacy policy or disable it in your personal center, or you can directly contact our customer service team.

Our website may provide links to other websites, but this is only for the convenience of our users, we are not responsible for the content of other websites and accept no responsibility for damage to their content, because this is not our website, and this privacy policy only covers our website be applicable. If you link to an unrelated site, you should abide by that website's privacy policy.

If you have any questions or suggestions regarding this privacy policy, please contact us via email at Info@custompens.com. Custompens.com will respond within a reasonable timeframe.

We may update this privacy policy from time to time due to ongoing updates and changes in information. Therefore, we encourage users to check this privacy policy frequently for the latest information. Such changes to this privacy policy will be posted on the website and will take effect immediately upon publication.