What information we collect if you offer it to us:
CustomPens.Com provides you with a range of services to meet your printing, digital, and design needs. Depending on the services you use, we collect various types of personal information from different sources.
Device and Location Data: Whenever you visit or browse our website and applications, we automatically collect your IP address, location information, and information about your computer hardware and software (such as the type of operating system, the browser you use, versions of applications or software you use, and language settings).
Website Navigation and Usage Data: We automatically collect and store certain information about your activities on our website and applications, such as the date, time, and pages you visit, as well as how you use our services and access their content (such as search history, clickstream data, access logs, and other usage data related to your interactions with our website and applications, as well as our marketing emails and online advertisements).
Session Replay Recording: We collect session replay recordings (such as mouse movements, clicks, typing, and scrolling). We use session replay technology provided by third-party vendors, which uses software code to record the way users interact with the service, allowing us to watch and analyze visual reconstructions of these user sessions. Replays may include clicks, mouse movements, scrolling, and keystrokes or touches made by users during these sessions.
Purchase and Transaction History: If you place an order or request a service, we will collect your purchase and transaction history.
Comm100 Usage Data: We use chat technology provided by third-party vendors, who may record, access, and use chat communications, web page information you access on our website, your IP address, your general geographic information (such as city, state), and other personal information you share via online chat, for the purposes described in this privacy policy.
Contact Information and Login Credentials: When you register an account on our website and applications, we collect your first name, last name, email address, and password.
Payment Information: If you place an order or request a service, we will collect information you provide to us, such as your delivery, billing, and payment information (such as credit card or bank account details), as well as tax information and information used to verify your identity (such as passport, ID card, or driver's license information). You may also choose to store credit card or other payment information for easier future purchases from our website and applications.
Content Data: Some of our services allow you to upload and share images, photos, logos, and other content ("Content") for communication with us or other users, or for personalizing products and services. The content you choose to upload to our website may include personal information about you, designs, and personalized products. We collect personal information you use to customize products, such as your company name, job title, photos, or other uploaded content.
Profile Information: We may collect demographic information about you, such as your gender, country, preferred language, and other information about your interests and preferences, including preferred templates, designs, or product features. If you use our registration and login services, we will store the profile you create, including your avatar, name, address, phone number, email, etc.
